Orange County Tax Collector Increases Diversity in Office
Over half of new hires this year are Hispanic
ORANGE – In an effort to better reflect the county’s diverse communities, the Orange County Tax Collector’s office has increased its focus on hiring diverse staff from varied backgrounds. Out of the 41 new hires this year, 22 are Hispanic, 19 of whom are bilingual in both English and Spanish, and 3 speak Creole.
“Our office interacts with more Orange County residents than any other government agency in this county, so it is important that we mirror our varied and growing population”, says Scott Randolph, Orange County Tax Collector. “It is my goal to provide exceptional service at the best value to taxpayers and expanding our team with Spanish and Creole speakers allows us to represent the community that we serve, while reducing wait times with efficient customer service.”
Since January, the Tax Collector’s office has partnered with Hispanic organizations like the Florida Immigrant Coalition and the Puerto Rican Federal Affairs Administration to co-host upcoming community events and reach out to Hispanic residents in the county. The office has participated in a Citizenship Clinic, assisting permanent residents with questions on identification and driver licenses, promoted Hispanic Heritage month through social media and attending events, and will host two immigration trainings for their employees in March and April of 2014. The office is also developing more literature in Spanish and other languages for customers.
This weekend the Tax Collector’s office will have a booth at the annual Calle Orange festival in downtown Orlando, where visitors can pick up information on locations and services, and speak with customer representatives about how to become REAL ID compliant and other government ID issues.